Refund and Returns Policy

Platform: https://www.aamcity.com
Operator: Convivial Corporation, 11033 195st, Saint Albans NY 11412, USA.
Effective Date: 06.10.2025

ARTICLE 1: GENERAL RETURN CONDITIONS

Chapter 1.1 – Eligibility Window

Customers may request a return within 7 days of receiving the product. After this period, we cannot offer a refund or exchange.

Chapter 1.2 – Item Condition

To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.

ARTICLE 2: NON-RETURNABLE ITEMS

Chapter 2.1 – Exempt Products

Certain products cannot be returned, including perishable goods (e.g., food items), personal care products, undergarments, and custom-made items.

Chapter 2.2 – Digital or Service-Based Orders

Services and digital downloads are non-refundable once rendered or accessed.

ARTICLE 3: REFUND PROCESS

Chapter 3.1 – Approval & Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–14 business days.

Chapter 3.2 – Mode of Refund

Refunds will be issued to the original method of payment used during purchase.

ARTICLE 4: EXCHANGES & REPLACEMENTS

Chapter 4.1 – Damaged or Defective Items

If an item is defective or damaged, we will offer an exchange or full refund upon verification.

Chapter 4.2 – Exchange Policy

Exchanges are subject to product availability. Customers should contact us with the order ID and item details.

ARTICLE 5: SHIPPING RESPONSIBILITY

Chapter 5.1 – Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error.

Chapter 5.2 – Lost or Untraceable Returns

We recommend using a trackable shipping service. We do not guarantee receipt of your returned item without tracking.